Terms & Conditions

  

TERMS AND CONDITIONS OF TRADING FOR RGPSalesAnglia Limited

Disclaimer

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.
RGPSalesAnglia Ltd or any of their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.
All prices shown on this website include VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full.

Delivery


  • Standard delivery charges are shown on our website for the majority of orders  to mainland UK, except certain Highland      postcodes, that incur a subsidised charge of £150. We do not deliver to  Ireland (South or North)
  • Cheque payments must be      cleared before goods can be released from stock.
  • Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods.
  • .We must advise that you  check the goods while the driver is still there. The driver is obliged to  wait with you up to 15 minutes (for palletised goods only), whilst you unpack the goods.
  • If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.
  • If you have checked the goods and they are found to be damaged, please mark this clearly on the      delivery note.
  • If goods are damaged please      contact our Customer Service team, quoting your Order Reference and      Delivery Note, and we will ensure replacement parts are sent out      immediately.
  • If you are unavailable when your palletised fireplace is delivered at your pre-booked time, then re-delivery charges will apply.
  • If you are unavailable when      package goods (eg. fires) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.
  • If you cancel an order after  it has been dispatched, we regret that you will be charged for the return      delivery costs, even if the products have not reached your address.

Ordering

When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

Installation (if applicable)

It is your responsibility to choose a product which suits your needs Once we have delivered your product, you are responsible for storage and installation. It is your responsibility to ensure that products are installed correctly and in compliance with current Building Regulations and the I.E.E (Institute of Electrical Engineers) Wiring Regulations. Contact the Building Control Officer of your Local Authority to find our how these regulations apply to you. Click on the following links to find an electrical engineer or plumber in your area:
 

We strongly recommend that you do not book a date for fitting until the item has been delivered.
We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.

It is the customers responsibility to ensure the fitters are suitably qualified to fit their product. If you are unsure then we recommend checking on the HETAS or Gas Safe approved web sites.

Pictures & Images

All sizes and measurements are approximate we do however try to ensure that all sizes, measurements and images on the web site are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images.

Privacy & Security

All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details. All credit and debit card details are encrypted using 128 bit SSL (Secure Socket Layer) encryption and sent using a secure server.

Costs incurred by you

We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

Cancellations and Returns

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Contracts Regulations 2014, which protect you by providing a 14 working day cooling off period from the day after the product has been delivered. A customer has the option to cancel any order between the time of placing it and 14 working days after delivery. Cancellations must be in writing by post or by email to sales@rgpsalesanglia.co.uk (not to ANY other email address) and quoting the Order Number. Under the Consumer Contracts Regulations 2014 you have the right to receive a refund within 14 working days of cancellation. We normally pay refunds within 7 days of cancellation or the goods being returned safely (whichever is the latter). You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition. The cost of returning the item to us is your responsibility.

Our Returns Policy

We strive to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery. If you wish to return part or all of your order please email us to ensure you quote your order number and the date you received your goods. You must confirm that the goods are in the original packaging, unused in anyway and that we are able to inspect the goods before signing for them. failure to do this will result in no return number or address being issued. Returned items to us must be sent by recorded delivery All spare parts are non returnable and non refundable due to being a special order.

Surveys

Payments for Surveys are taken as booking referral fees for a Survey only, not a full installation. 

Contract of Sale between the Purchaser(the customer) and the Seller(RGPSalesAnglia Limited) begins when the Seller notifies the Purchaser of despatch.